Our clinic is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles 2014.

Collecting Information

We may collect information from you including but not limited to:

  • Name, DOB, address, phone numbers, email addresses
  • Next of Kin, who to contact in case of emergency
  • Health Fund details
  • Medicare or DVA numbers, or other third-party claim numbers where appropriate
  • General health information
  • Health information specific to your reason for attendance
  • Occupation, employer, type of work
  • Lifestyle and hobbies

We will only collect information that is necessary for one or more of our functions or activities. This personal information is collected to allow our staff to understand you better and make the most informed decisions about your care and to provide you with the highest level of treatment.

Information Accuracy

We will take all reasonable steps to ensure that the data we collect, use or disclose is accurate, complete and up to date, and has been obtained directly from you or trustworthy sources.

Protecting Your Information

Your personal information will be securely and confidentially looked after. We will ensure that it is used only for the purposes for which we have your consent.  We hold any third party providers (eg automated text messaging services) to these same standards.

We acknowledge your right to choose not to provide us with requested information, however this may limit our ability to provide our services to you.

Disclosing Information

We will only disclose personal information in accordance with the Privacy Act, for example:

  • For the purposes we have advised that we are collecting it
  • For reasons individual would reasonably expect
  • As required by law
  • Under other circumstances where permitted under the Act.

In the course of our normal business activities, we may need to share some of your personal information between staff.

Unauthorised Disclosure Or Access

Unauthorised disclosure of, or access to your personal information by our employees or contractors is a serious breach of this policy. Appropriate action such as disciplinary or legal action will be taken in such cases.


We will provide you with the ability to simply and freely “opt-out” from receiving any product offers.

Access To Personal Information

You will be able to access your personal information upon request unless the Act requires us to deny this request.

Privacy Inquiries

Please contact our clinic with any privacy related inquiries.

Availability And Review Of Policy

This policy is freely available on our website. Hard copies can be provided upon request.